We are happy if you are happy. But please don’t abuse our friendship, because karma will get you.
We are happy if you are happy.
We are proud of our products and we think you will be too. We give a damn about making the best stuff out there, and we get so excited when DamnDog owners write in telling us how much they love their DamnDog. That makes us happy. But every so often, one of our products does not meet the high hopes of a customer, and we will do whatever possible to make them happy.
Our products are made from natural canvas and leather. Yes, they are tough and our hand sewn construction is impressive. We avoid using wimpy synthetic material whenever possible and we never use any plastic nonsense. But even though everything we make is badass, we have to be realistic and admit that anything can break over time. If that does happen after a happy life filled with daily adventures (or simply coffee runs), then we recommend singing a solemn hymn one day and remembering all the history you shared with that product as you bury it peacefully in your backyard. However, there are countless tales of our Haversacks and other bags being used for years non-stop by both jetsetters and homebodies. Their bags are always well worn, yet perfectly functional, and actually look better than ever thanks to the glorious aging.
While our products have survived some pretty intense trials of strength, we kindly ask that you do not misuse any of our products as they may get damaged. Do not assume our products are designed to carry 100 lb bowling balls (except for the Damn Bowling Ball Bag scheduled for potential release in the future), or make appropriate places to stores feral cats with ridiculously sharp claws (except for the Damn Feral Cat with Ridiculously Sharp Claws Storage Bag scheduled for potential release in future).
Our quality control is pretty damn perfect, but occasionally even Mother Teresa must have made a mistake. If you purchase a DamnDog product directly from us and discover there is a clear defect or manufacturing issue, then shoot us an email and we will try to make life right again.
We would appreciate it if you would maintain our system of honor and trust, and not ruin the harmonious relationship that has been established and respected by all the other proud DamnDog owners.
So, please don’t abuse our friendship, because karma will get you.
FYI: DamnDog is not waterproof. Or fireproof. Or bulletproof. Or resistant to Kryptonite as far as we can tell.
On to the logistical stuff involving our returns and exchanges policy because our lawyers say we have to have this on our site to cover our butts...
Not quite what you had in mind?
Send it back to us with your invoice within 3 business days and we'll credit you back to the original payment type. Don't forget to enclose a copy of the invoice. If you got this as a gift, we will be happy to discuss an exchange providing the merchandise is returned in "as new" condition.
Problems with merchandise:
Our products are guaranteed for 30 days from the date you receive the merchandise. Given normal day-to-day use this should be sufficient time to determine if the item has a manufacturer's defect.
How to send it back:
Please email us at info@DamnDogHQ.com and request a return authorization number. Package the merchandise, enclose a copy of your invoice, mark the return authorization number on the invoice, and be sure to keep a copy for your records. Affix a shipping label to your package, and mark the carton with the word "RETURN", and ship it via the carrier of your choice. We recommend that you choose either U.S. mail insured with a return receipt or other private carrier with tracking capabilities. We will not be responsible for packages lost in transit. Be sure to send it pre-paid; no CODs allowed. Credit for freight cannot be given- sorry.
How do we issue credits for returns?
With the invoice as proof of purchase we can provide the full value of the merchandise in the form of tender that was originally used. We offer exchanges for gift recipients for merchandise of comparable quality and value, subject to availability.
Still have questions?
Contact us by clicking here, and we will be happy to help.